We want you to be fully satisfied with your purchase from Lucia Hobby. Please review our return and refund policy below:

1. Eligibility for Returns

  • Products can be returned if they are defective, damaged, or incorrect.
  • Items must be returned in their original condition, unused, and with all packaging intact.

2. Return Timeline

  • Customers must request a return within 7 days of receiving their order.
  • Requests made after this period may not be accepted.

3. Return Process

  • To initiate a return, please contact us at [email protected]  with your order details and reason for return.
  • Once your request is approved, we will guide you through the return process.

4. Refunds

  • Refunds will be issued after the returned item is inspected and approved.
  • Refunds will be processed through the same method agreed during return confirmation (cash on delivery orders will be refunded in cash or other agreed method).

5. Non-Returnable Items

  • Certain items such as customized products or items marked “final sale” cannot be returned or refunded.

6. Exchanges

  • If you received a defective or incorrect item, you may request an exchange instead of a refund.